Terms & Conditions of Service

1.1Binding End-User License Agreement (EULA) & Terms of Service

These Terms and Conditions of Service ("Terms", "Agreement", or "EULA") represent an express, legally binding contract entered into by and between you ("User", "Customer", "Licensee", "you", or "your") and Tempified ("Company", "Tempified Suite", "tempified.online", "we", "us", or "our").

This Agreement governs your entire access to, installation of, browsing of, or utilization of the Tempified software, including without limitation the website located at tempified.online, our installable Progressive Web Application (PWA), the Team Fleet administration console, the template and snippet management tools, dynamic variable replacement utilities, and all related documentation and cloud services (collectively designated as the "Services").

BY ACCESSING, BROWSING, REGISTERING AN ACCOUNT FOR, INSTALLING, SUBSCRIBING TO, OR OTHERWISE USING ANY PORTION OF THE SERVICES, YOU UNCONDITIONALLY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE FULLY AND UNCONDITIONALLY BOUND BY ALL TERMS, CONDITIONS, RESTRICTIONS, AND DISCLAIMERS CONTAINED HEREIN, AS WELL AS OUR COMPANION PRIVACY POLICY. IF YOU DO NOT AGREE WITH ANY PROVISION OF THESE TERMS, YOU ARE STRICTLY PROHIBITED FROM ACCESSING OR USING THE SERVICES AND MUST IMMEDIATELY DISCONTINUE ALL USAGE AND UNINSTALL THE APPLICATION.

1.2Age Requirements, Legal Capacity & Corporate Authorization

The Services are offered and available exclusively to users who are at least eighteen (18) years of age, or the age of legal majority in their governing jurisdiction. By using the Services, you represent and warrant that you possess full legal capacity to enter into a binding contract.

If you are accessing or using the Services on behalf of a company, corporation, partnership, organization, educational institution, government body, or other legal entity ("Organization"), you expressly represent and warrant that you have full legal authority to bind that Organization to this Agreement. In such circumstance, "you" and "your" will refer jointly and severally to both the individual user and the Organization.

1.3Modifications, Unilateral Updates & Electronic Notice Protocol

Tempified reserves the unilateral right, at its sole discretion, to revise, update, amend, or replace any portion of these Terms at any time. When modifications occur, we will update the "Last Revised" timestamp at the top of this document and provide electronic notice via our website banner, application modal, or direct email transmission to the email address on file.

Your continued access or use of the Services following the posting of any revisions constitutes full and irrevocable acceptance of the updated Terms. You are strongly encouraged to periodically review this page to ensure ongoing compliance.

2.1Taxonomy of Defined Terms

To ensure absolute legal precision throughout this Agreement, the following terms shall have the designated definitions set forth below:

• "Customer Content" means all proprietary text, SOP documentation, message templates, snippet libraries, dynamic variable values, and confidential team workflows authored, uploaded, or executed by you or your authorized users.
• "Dynamic Variables" means template placeholder tokens (e.g., {{client_name}}, {{ticket_id}}, {{sop_step}}) parsed and replaced by Tempified using deterministic, rule-based string replacement.
• "Fleet SOP Sync" means the real-time or asynchronous team synchronization infrastructure that distributes approved organizational templates to authorized employee devices and PWA installations.
• "Seat License" means an individual authorization credential assigned to a single human user within a multi-user Team Fleet subscription.

3.1Account Registration & Verification Integrity

In order to access specific features, Pro capabilities, cloud synchronization, or Team Fleet workspaces, you must register for an account with Tempified. You agree to provide true, accurate, current, and complete information during registration and to maintain and promptly update this information.

Providing false, misleading, or deceptive contact or identity details constitutes a material breach of this Agreement, entitling Tempified to immediately terminate your access without refund.

3.2Strict Prohibition of Credential Sharing & Account Pooling

Each account, Pro license, and seat credential is strictly designated for a single named individual. You are expressly prohibited from sharing, pooling, reselling, sublicensing, renting, or leasing your login credentials or session cookies to any other person, contractor, or entity outside your purchased seat count.

Automated systems monitor concurrent IP logins, device fingerprints, and irregular request patterns. Tempified reserves the right to lock or revoke accounts exhibiting unauthorized multi-user credential sharing.

3.3Account Security & Immediate Liability for Authenticated Actions

You are exclusively responsible for safeguarding your password, one-time login codes, passkeys, and multi-factor authentication tokens. You accept complete and unrestricted financial and operational liability for all activities, template deployments, and data modifications occurring under your authenticated credentials.

You agree to immediately notify Tempified at security@tempified.online if you discover or suspect any unauthorized access, security incident, credential compromise, or device theft associated with your account.

4.1Recurring Subscriptions & Automatic Renewal Mechanism

Paid subscriptions (Monthly Pro, Annual Pro, and Team Fleet seats) operate on a continuous, auto-renewing billing cycle. By purchasing a subscription, you explicitly authorize Tempified and its payment provider (currently Lemon Squeezy, acting as merchant of record) to automatically charge the applicable recurring subscription fee, plus applicable taxes, to your designated payment method at the beginning of each renewal period until you cancel.

To prevent unwanted renewal charges, you must cancel your subscription at least twenty-four (24) hours prior to your upcoming renewal date via your account billing portal.

4.2Fair Usage & Cloud Resource Quotas

Paid cloud synchronization and Team Fleet features are subject to reasonable fair-usage limits regarding cloud bandwidth, encrypted database records, real-time message volume, and server computing cycles.

Tempified reserves the right to rate-limit or cap accounts that impose disproportionately excessive burdens on shared infrastructure, provided that core template and variable management functionality is preserved.

4.3Team Fleet Licensing, Seat Provisioning & Role Management

Team Fleet plans grant the purchasing organization the right to provision a specified number of seats to authorized employees or contractors. The organization’s designated administrator retains full authority to assign, revoke, or reallocate seat licenses among company personnel.

The customer Organization remains strictly liable for all actions, data compliance breaches, and template deployments conducted by any user assigned to its fleet seats.

4.4Taxes, Currency Conversion & Price Adjustments

All published fees are exclusive of all applicable federal, state, provincial, local, value-added (VAT), goods and services (GST), or sales taxes, unless specifically stated otherwise. You are solely responsible for paying all such taxes associated with your purchase.

Tempified reserves the right to adjust subscription pricing. Existing subscribers will receive at least thirty (30) days advance notice via email prior to any price increase taking effect upon renewal.

5.1Digital Goods Provisioning & No-Refund Policy

Because Tempified delivers digital software assets, instant cloud database provisioning, immediate feature unlocking, and license key generation immediately upon checkout confirmation, ALL SALES ARE FINAL AND NON-REFUNDABLE TO THE MAXIMUM EXTENT PERMITTED BY LAW.

We offer a robust Free Tier and interactive product demonstrations to allow prospective customers to thoroughly evaluate our features prior to making a purchase. Once digital access or pro privileges are provisioned, no refunds, credits, or exchanges will be provided for change of mind, unused subscription intervals, or lack of software utilization.

5.2Subscription Cancellation Procedures & No Proration

You may cancel your recurring subscription at any time through your account billing management panel. Upon cancellation, your paid subscription will remain active until the end of your current prepaid billing cycle, after which your account will automatically downgrade to the Free Tier.

Tempified DOES NOT provide prorated refunds, partial credits, or compensation for unused days, weeks, or months remaining in a billing cycle.

5.3Prohibition of Fraudulent Chargebacks & $50.00 Administrative Fee

You agree that you will not initiate, file, or pursue any fraudulent, improper, or unverified chargeback, payment dispute, or claim with your bank, credit card company, or payment provider without first contacting Tempified billing support in writing at billing@tempified.online and allowing thirty (30) days for good-faith resolution.

In the event of an unjustified or bad-faith chargeback or dispute: (a) Tempified will immediately terminate all access, revoke all licenses, and blacklist all associated identifiers; (b) you agree to reimburse Tempified for all bank dispute fees, administrative costs (not less than $50.00 USD per occurrence), and collection agency/attorney fees incurred in defending and recovering the disputed funds.

6.1Tempified Intellectual Property & Software Ownership

The Services, including all source code, object code, software architecture, UI/UX designs, icons, typography, visual layouts, standard presets, variable expansion algorithms, database schemas, trademarks, domain names, and brand assets, are and shall remain the exclusive intellectual property of Tempified and its licensors.

Except for the limited, revocable, non-exclusive license expressly granted herein, no right, title, or interest in or to the Services or any intellectual property is transferred to you.

6.2Customer Content Ownership & Sovereignty

You retain full, unencumbered 100% ownership, copyright, and trade secret rights in and to all Customer Content, proprietary SOP documents, custom variable dictionaries, and workflow markdown files that you create, write, or import into Tempified.

Tempified claims NO ownership over your proprietary business processes, internal team templates, client data, or dynamic variable values.

6.3Limited Operational License & No AI Training or Data Sale

You grant Tempified a strictly limited, worldwide, royalty-free, non-exclusive license to host, cache, parse, encrypt, backup, display, and transmit your Customer Content solely as necessary to operate, maintain, and deliver the Services to you and your authorized team members.

NON-TRAINING COMMITMENT: Tempified does not use artificial intelligence or machine learning anywhere in the Services. Your confidential Customer Content, private templates, and variable dictionaries are never sold to data brokers and are never used to train, fine-tune, or improve any artificial intelligence model.

6.4Feedback, Suggestions & Uncompensated Assignment

If you provide feedback, feature recommendations, bug reports, or product enhancements to Tempified, you hereby assign to Tempified all right, title, and interest in and to such feedback, granting Tempified an unrestricted, perpetual, irrevocable, royalty-free right to implement and commercialize such suggestions without any compensation, attribution, or obligation to you.

7.1Expressly Prohibited Activities & Security Restrictions

You agree that you will not, directly or indirectly, nor will you permit or assist any third party to:

• Decompile, reverse engineer, disassemble, decrypt, extract, or attempt to derive the source code or underlying architecture of any part of the Tempified platform or PWA.
• Resell, sub-license, rent, lease, white-label, or commercially distribute Tempified accounts or licenses without an executed Enterprise Master Services Agreement.
• Use automated bots, scrapers, high-frequency crawlers, or load-testing scripts that disrupt, degrade, or overload our infrastructure or bypass rate-limiting controls.
• Store, transmit, or distribute content containing computer viruses, malware, worms, trojans, spyware, or malicious scripts.
• Create or distribute phishing templates, credential harvesting forms, deceptive social engineering lures, or illegal scam scripts.
• Circumvent, disable, or tamper with software licensing verification, payment gating, or security mechanisms.
• Impersonate any individual, corporate officer, or representative of Tempified.

8.1Deterministic, Rule-Based Processing Only

Tempified does not incorporate, call, or rely on any generative artificial intelligence, large language model, or machine-learning system. Template expansion, dynamic variable replacement, delimiter detection, and text extraction are performed entirely by deterministic, rule-based string-processing logic that you configure.

On the Free and Pro Solo tiers this processing runs locally in your browser and your template content is not transmitted to Tempified servers for parsing. A server-side parsing endpoint is available as a fallback for large or complex input; it processes only the text submitted for that single request and does not retain it. Team Fleet synchronization transmits only the templates you or your administrator choose to sync, solely to distribute them to authorized team devices.

8.2Your Responsibility to Review Templates

You bear the exclusive, non-delegable duty to review, verify, proofread, and compliance-check every template, dynamic variable value, and SOP text before executing it, sending it to a client, or deploying it to your team. Tempified does not review the content or accuracy of your templates and disclaims all liability for errors, omissions, or damages resulting from templates you create, configure, or deploy.

9.1Third-Party Service Providers

Tempified relies on a fixed set of third-party providers to deliver the Services, currently Lemon Squeezy (payment and subscription processing, as merchant of record), Resend (transactional email), Ably (real-time synchronization), and Netlify (application hosting and encrypted data storage). Your use of the Services is also subject to these providers’ terms where applicable, and the current list is maintained in our Privacy Policy.

Tempified is not liable for service interruptions, data incidents, pricing changes, or policy changes originating from these providers, although we will use commercially reasonable efforts to migrate to an alternative provider if one becomes unsuitable.

9.2Progressive Web App & Browser Platform Dependencies

Tempified is delivered as a Progressive Web App that depends on browser and operating-system features such as service workers, local IndexedDB storage, and app installation, which are controlled by your browser vendor and device platform.

Tempified is not liable if a browser or OS vendor changes, restricts, or removes support for these features, or if data stored locally in your browser is cleared, corrupted, or lost by your browser, device, or an action you take.

10.1Complete "AS IS" & "AS AVAILABLE" Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TEMPIFIED SERVICES, APPLICATIONS, PWA MODULES, DATABASES, AND DOCUMENTATION ARE PROVIDED STRICTLY ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS, DEFECTS, AND WITHOUT WARRANTY OF ANY KIND.

TEMPIFIED EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, SYSTEM INTEGRATION, ACCURACY, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (A) THE SERVICES WILL MEET YOUR SPECIFIC OPERATIONAL REQUIREMENTS; (B) THE SERVICES WILL OPERATE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) DATA STORED LOCALLY IN BROWSER INDEXEDDB OR IN THE CLOUD WILL BE PERMANENTLY IMMUNE FROM CORRUPTION OR LOSS; OR (D) DEFECTS WILL BE IMMEDIATELY REMEDIED.

11.1Total Exclusion of Consequential, Indirect & Lost Profit Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TEMPIFIED, ITS DIRECTORS, FOUNDERS, EMPLOYEES, AFFILIATES, CONTRACTORS, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

THIS EXCLUSION INCLUDES, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF BUSINESS REVENUE, LOSS OF GOODWILL, LOSS OF DATA, CORRUPTION OF TEMPLATES, SYSTEM DOWNTIME, WORK STOPPAGE, HARDWARE FAILURE, OR BUSINESS INTERRUPTION, REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF TEMPIFIED HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2Hard Aggregate Monetary Liability Cap ($100.00 USD Maximum)

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF TEMPIFIED ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR YOUR USE THEREOF EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO TEMPIFIED IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE OCCURRENCE OF THE FIRST EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD), WHICHEVER AMOUNT IS LESS.

THIS LIMITATION IS CUMULATIVE AND THE EXISTENCE OF MULTIPLE CLAIMS OR LAWSUITS WILL NOT EXPAND THIS LIMIT.

11.3Mandatory Consumer Rights Are Preserved

Nothing in these Terms — including the refund provisions in Section 5, the warranty disclaimers in Section 10, and the liability limits in this Section 11 — excludes, restricts, or modifies any right, guarantee, or remedy that you have as a consumer under the mandatory law of your country or state of residence and that cannot lawfully be waived or limited by agreement.

Where such mandatory law applies, the exclusions and limitations in these Terms apply only to the fullest extent permitted by that law, and all other provisions remain in full force.

12.1Indemnification Scope & Duty to Defend

You agree to fully defend, indemnify, and hold harmless Tempified, its parent entities, subsidiaries, officers, directors, shareholders, employees, contractors, agents, and licensors from and against any and all claims, demands, liabilities, damages, judgments, losses, settlements, costs, and expenses (including reasonable attorneys' fees and legal disbursements) arising out of or relating to:

• Your access to, use of, or misuse of the Services or PWA;
• Your Customer Content, templates, SOPs, dynamic variables, or workflow executions;
• Your breach or alleged breach of any term, warranty, or condition of this Agreement;
• Your violation of any law, statute, ordinance, or regulation;
• Your infringement or misappropriation of any third-party intellectual property, privacy, or publicity rights;
• Any claim or dispute between you and any third party or customer of yours resulting from templates deployed through Tempified.

13.1Informal Dispute Resolution Protocol (30-Day Mandatory Window)

Before initiating formal legal action, you and Tempified agree to first make a sincere, good-faith effort to resolve any dispute, claim, or controversy informally. You must send a written "Notice of Dispute" detailing the legal claims, factual basis, and specific relief requested to legal@tempified.online.

The parties agree to engage in informal negotiations for thirty (30) calendar days from receipt of the Notice before either party may commence arbitration.

13.2Binding Individual Arbitration under AAA Rules

If the dispute is not resolved during the 30-day informal window, any claim or controversy arising out of or relating to this Agreement or the Services shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

The arbitration shall be conducted in the English language before a single neutral arbitrator, and judgment on the award rendered may be entered in any court of competent jurisdiction.

13.3ABSOLUTE CLASS ACTION WAIVER & JURY TRIAL WAIVER

YOU AND TEMPIFIED MUTUALLY AGREE THAT ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR PRIVATE ATTORNEY GENERAL PROCEEDING.

THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING. YOU EXPRESSLY AND UNCONDITIONALLY WAIVE ANY RIGHT TO A TRIAL BY JURY.

14.1Termination by Tempified or by Customer

Tempified may suspend, restrict, or terminate your account and revoke all licenses at any time, with or without cause, and with or without advance notice, if we believe in good faith that you have breached this Agreement, engaged in fraud, or posed a security risk.

You may stop using the Services at any time. You may cancel a paid subscription from your payment provider’s billing portal, and you may request deletion of your account and associated data by writing to privacy@tempified.online.

14.2Survival of Protective Legal Provisions

Upon termination, your right to access the Services immediately ceases. All provisions of these Terms that by their nature should survive termination shall survive, including Sections 4, 5, 6, 7, 8, 10, 11, 12, 13, 15, and 16.

15.1Governing Law & Judicial Forum

This Agreement and all claims or disputes arising out of or related to it shall be governed by, construed, and enforced in accordance with the substantive laws of the State of Delaware, United States, without regard to its conflict of laws principles.

To the extent any judicial court proceeding is permitted hereunder (such as to enforce an arbitration award or obtain preliminary injunctive relief), you and Tempified irrevocably submit to the exclusive personal jurisdiction and venue of the state and federal courts located in the State of Delaware.

16.1Export Control & International Trade Compliance

The Services are subject to United States export control laws, economic sanctions, and trade regulations (including the U.S. Export Administration Regulations and OFAC embargoes). You represent and warrant that you are not located in, organized under, or a resident of any embargoed country or listed on any U.S. government denied-party list.

16.2Copyright & Content Complaints

If you believe that any template or content stored or shared through Tempified infringes your copyright or other rights, email legal@tempified.online with a description of the material at issue, its location within the Services, your contact details, and a statement of your good-faith belief that the use is unauthorized.

We will review each complaint and, where appropriate, remove or disable access to the material and notify the affected user. Tempified may suspend or terminate the accounts of users who are the subject of repeated, substantiated infringement complaints.

16.3Severability, Force Majeure & Entire Agreement

Severability: If any provision of this Agreement is held invalid or unenforceable, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

Force Majeure: Tempified shall not be liable for any failure or delay resulting from acts of God, war, terrorism, internet infrastructure outages, cyber attacks, strikes, or governmental actions.

Entire Agreement: These Terms, together with the Privacy Policy, constitute the complete and exclusive agreement between the parties regarding the subject matter herein.